Tag Archives: customer churn

Contakti are going into battle with unanswered communications.  The Finnish startup has created a platformed aimed at handling all customer contacts – phone calls – live chats, texts, and emails – to make sure they don’t get lost in the digital paper pile. Today we have more ways than ever to communicate with each other, so it seems antithetical that …

While a lot of effort goes into marketing and advertising to get new customers to buy a product or service, companies somehow do not share the same enthusiasm when it comes to providing a good experience. However, in a world where traditional monopolies are being broken by new age innovations, retaining customers is increasingly rising in importance. Companies, both startups …