Getting through the Nordic winter is trying at the best of times. The previous months have provided few hours of sunshine but an infinite amount of “recommendations” (it is to date not legal for the Swedish government to e.g. enforce a lockdown) formulated in almost as many ways as there are media outlets. The Nordics are the societies in the …

Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal. The acquisition supports Dixa’s long term vision to simplify more aspects of customer service through personalization and machine learning. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, …

Avokaado, a contract lifecycle management platform (CLM) from Estonia, announces a €700K pre-seed round, including Hong Kong’s ParticleX as a strategic investor. Avokaado was founded by legal tech innovator Mariana Hagström in 2016, after experiencing significant inefficiencies in service delivery during her extensive career as an attorney-at-law and managing partner at a law firm. What initially started out as a …